This section of our privacy policy has been compiled for the registered users of the Signalmind platform to explain how their personal information is being used. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the registered users?
When registering for an account with Signalmind or upgrading your account from free to paid, as appropriate, you may be asked to enter your name, email address, credit card information and your billing address needed to create your account and process the transaction.

When do we collect information?
We collect information from you when you register for an account on our website, sign up for our newsetter, or send us an inquiry or a support request. 

How do we use your information?
We may use the information we collect from you in the following ways:

      • To process your registration and configure your account access.
      • To process payments from you and send you monthly statements or invoices.
      • To notify you of new features or platform updates (service announcements).
      • To respond to your inquiries, and/or support requests or questions.
      • To notify you of any special offers or promotions.

How do we protect your information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all payment/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the registration steps when you register for our service and keep you authenticated once you log into your account. 

If users disable cookies in their browser:
If you turn cookies off you can still browse our website, however your account login or registration may not be functional.

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

List of third party providers with whom personal information of registered users might be shared: 

Category: Payment Processors 
Services: Authorize.net, Paypal, Chargify 
Purpose: Process transactions and recurring billing 
Data Disclosed: Name, email address, billing address, credit card details. 

Category: Marketing, PR and customer service 
Services: Zoho CRM, Mailchimp, Zendesk 
Purpose: Communication with customers regarding new platform features, platform updates, "how to" tips, support requests and inquiries. 
Data Disclosed: Name, email address. 

Category: Operational Services 
Companies: Amazon / AWS
Purpose: Hosting of the platform
Data Disclosed: Name, email address. 

Companies: Sendgrid 
Purpose: Email delivery
Data Disclosed: Name, email address. 

We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. 

Third-party links
We do not include or offer third-party products or services on our website.

This section of our privacy policy applies to visitors of Signalmind.com website. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information is collected from visitors of Signalmind.com website, and how is it used?
When you contact us via a contact form on our website, we may collect your name, email address and phone number. We use this information to contact you regarding your inquiry. 

When you sign up for a newsletter on our website, we may collect your email address and name. We use this information to email you updates on our platform, new features or promotions. 

In addition, some of our visitor information is collected automatically, such as your IP address, operating system or browser type. We collect this information to aggregate statistics on website visitors and to improve visitor experience.


Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. We use cookies to help us compile aggregate data about wensite traffic and visitor interactions so that we can generate our business reporting and offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings.

If you disable cookies in your browser you can still browse our website.

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

List of third party providers with whom personal information of website visitors might be shared: 

Category: Marketing, PR and customer service 
Companies: Mailchimp
Purpose: Periodic email updates to our newsletter subscibers regarding new features, platform updates, "how to" tips.
Data Disclosed: Name, email address. 

Category: Operational Services 
Companies: Amazon / AWS
Purpose: Hosting of the platform
Data Disclosed: Name, email address. 

Companies: Sendgrid 
Purpose: Email delivery
Data Disclosed: Name, email address

Google Analytics tracking is also used by the site to generate visitor statistics and reporting needed for our business purposes.

We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. 

Third-party links
We do not include or offer third-party products or services on our website. The website may contain links to other sites. However, please be aware that the Company is not responsible for and cannot control the privacy policies of such other sites. We encourage you to be aware when you leave our site, and to read the privacy policies of each and every website that collects personally identifiable information. This Privacy Policy applies solely to information collected by this Site and not of any third party websites.

Security

We are committed to ensuring that your personal information is reasonably protected when it is submitted to us and use adequate measures to protect such information collected from our Site.

Our site uses SSL (Secure Socket Layer) encryption in certain payment-related sections to minimize the chances that your personal information can be read as it passes over the Internet. SSL deters others from seeing your personal information by scrambling it so that only your web browser and our server, can decipher it. Personal information collected by the Site is stored at a professionally managed secure commercial location. These measures make it unlikely that your personal information including any credit card information will be compromised online. However, in the event of an unauthorized use of your credit card, notify your credit card provider or issuing bank in accordance with its reporting rules and procedures.
How do I know my data is safe? There are two ways to check a website is encrypting your personal and credit card data as it passes over the Internet. The first is you will notice that the URL address in the address bar of your web browser says https:// in the checkout pages, instead of http:// like it normally does. This “s” signifies that you are passing through a SSL (Secure Socket Layer) to the web server. Secondly, you should see a small padlock icon in the bottom bar of your web browser. You can double click on this icon to see additional information about the encryption features.

This section helps explain how and what personal information is collected based on what features of the SignalMind platform are utilized on a website. As the Signalmind platform can be used in multiple ways, not all features are utilized on each website created on Signalmind. This section is designed to help our registered users understand how personal information is managed based on features, and customize sites' privacy policies accodingly. 
 

Personal data management applicable to all sites created on the Signalmind platform 

Some visitor information is collected automatically, such as the IP address, operating system and browser type. We collect this information to aggregate statistics on website visitors (accessible by you in the Reporting section of the dashboard) and to improve visitor experience.

Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. We use cookies to help us compile aggregate data about site traffic and visitor interactions so that we can generate the business reporting, as well as offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. If you disable cookies in your browser you can still browse websites created on the Signalmind platform.

In addition, certain features require that we collect additional personal information, such as:

Forms

If a website contains a form, we are collecting personal information, such as an email address, name, phone, and possiby other data depending on your form fields. That information is stored in the database, and can be permanently deleted (by clicking on the Delete icon next to each record in the Leads / Contacts section of the dashboard). 

If the form is configured to integrate with other services (CRM tools or marketing platforms), that information is shared with these parties. The website's privacy policy might need to disclose the 3rd party companies, what information is shared and how it will be used. 

Geo-location widget, coupons and mobile directory
Websites using these features collect visitors' IP address and location information (if a visitor agrees to share their location), or a zip code (if provided by the visitor). We do it to improve the visitor's experience in finding the closest locations. 

For these features to work properly, we also set additional cookies to save the visitor's location for future use.

If a site is using the coupon feature with the ability to redeem coupons, cookies are used to track the coupon redemptions. 

Campaigns
Additional cookies are used to track campaigns.

California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:
      • On our Privacy Policy Page

You can change your personal information:
      • By logging in to your account

Do we allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking.

COPPA (Children Online Privacy Protection Act)
We do not specifically market to children under the age of 13 years old.

Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email within 72 hours

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

How can I opt-out / unsubscribe from receiving emails from you?
We honor opt-out/unsubscribe requests quickly. You can unsubscribe by using the link at the bottom of each email, or you can email us at the email address below.